{"id":8154,"date":"2024-01-15T09:44:29","date_gmt":"2024-01-15T09:44:29","guid":{"rendered":"https:\/\/cnssbf.org\/?p=8154"},"modified":"2024-01-15T09:55:14","modified_gmt":"2024-01-15T09:55:14","slug":"audit-systeme-de-management-de-la-qualite-un-diagnostic-pour-une-meilleure-qualite-des-services","status":"publish","type":"post","link":"http:\/\/cnssbf.org\/?p=8154","title":{"rendered":"Audit syst\u00e8me de management de la qualit\u00e9 : Un diagnostic pour une meilleure qualit\u00e9 des services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8154\" class=\"elementor elementor-8154\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t\t\t<section data-exad-particle-enable=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-122848c elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-parallax-effect-no exad-background-color-change-no exad-glass-effect-no exad-sticky-section-no\" data-id=\"122848c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dc6f665 exad-glass-effect-no exad-sticky-section-no\" data-id=\"dc6f665\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3caa20d exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"3caa20d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Suite \u00e0 un avis \u00e0 manifestation d\u2019int\u00e9r\u00eat pour la s\u00e9lection d\u2019un consultant en vue de l\u2019audit d\u2019\u00e9valuation du Syst\u00e8me de management de la qualit\u00e9, le cabinet Certification Internationale des Syst\u00e8mes de Management (CISM) qui a \u00e9t\u00e9 retenu, a rencontr\u00e9 le jeudi 16 f\u00e9vrier 2023 les pilotes et co-pilotes de processus. <\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-exad-particle-enable=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-f4ac171 elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-parallax-effect-no exad-background-color-change-no exad-glass-effect-no exad-sticky-section-no\" data-id=\"f4ac171\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-96f6e51 exad-glass-effect-no exad-sticky-section-no\" data-id=\"96f6e51\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54abe9c exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"54abe9c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/p><p>Dans le cadre de la poursuite de l\u2019impl\u00e9mentation de la d\u00e9marche qualit\u00e9, en vue de faire de la CNSS, une institution moderne et de r\u00e9f\u00e9rence r\u00e9gionale, la direction g\u00e9n\u00e9rale \u00e0 travers le service management de la qualit\u00e9 a sollicit\u00e9 les services du cabinet CISM.<\/p><p>L\u2019objectif g\u00e9n\u00e9ral est de r\u00e9aliser un audit d&#8217;\u00e9valuation du Syst\u00e8me de management de la Qualit\u00e9 (SMQ) de la CNSS suivant la norme ISO 9001\/2015 et formuler un plan d\u2019actions de mise en conformit\u00e9 du SMQ par rapport aux exigences de ladite norme.\u00a0<\/p><p>Ainsi, le cabinet CISM, aura pour t\u00e2ches de :<\/p><ul><li style=\"list-style-type: none;\"><ul><li>r\u00e9aliser un \u00e9tat des lieux du SMQ en vue de mesurer le degr\u00e9 de satisfaction de son organisation actuelle aux exigences de la norme ISO 9001\/2015\u00a0;<\/li><li>identifier les \u00e9carts entre les bonnes pratiques normatives et les pratiques organisationnelles\u00a0;<\/li><li>proposer un plan d\u2019actions de mise en conformit\u00e9 du SMQ par rapport aux exigences ISO 9001\/2015, allant jusqu\u2019\u00e0 la certification.<\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><p>Le processus de formulation du plan d\u2019actions doit \u00eatre participatif afin que d\u2019une part, il cadre mieux avec les r\u00e9alit\u00e9s de la CNSS et d\u2019autre part, qu\u2019il soit suffisamment appropri\u00e9 par l\u2019ensemble des acteurs.<\/p><p>Conform\u00e9ment \u00e0 cet esprit, le cabinet a pr\u00e9sent\u00e9 sa d\u00e9marche aux principaux acteurs notamment les pilotes et co-pilotes de processus du SMQ, au cours de la r\u00e9union d\u2019ouverture. Mais avant, le Directeur de la communication et de la qualit\u00e9, M. Dieudonn\u00e9 Kabor\u00e9 dans son mot d\u2019ouverture, a relev\u00e9 les d\u00e9fis principaux qui entravent la d\u00e9marche qualit\u00e9, notamment\u00a0:<\/p><ul><li style=\"list-style-type: none;\"><ul><li>le faible engagement du top management ;<\/li><li>la faible implication du personnel ;<\/li><li>les difficult\u00e9s organisationnelles r\u00e9currentes avec les probl\u00e8mes de mobilit\u00e9 des acteurs ;<\/li><li>l\u2019insuffisance de ressources humaines au niveau des processus m\u00e9tiers, etc.<\/li><\/ul><\/li><\/ul><p>C\u2019est pourquoi, il estime que : \u00ab\u00a0<em>cette \u00e9tude constitue une grande opportunit\u00e9 dans la mesure o\u00f9 le syst\u00e8me a besoin d\u2019\u00eatre red\u00e9finit en tenant compte non seulement des acquis et des erreurs du pass\u00e9 mais \u00e9galement des enjeux du moment\u00a0<\/em>\u00bb.\u00a0\u00a0<\/p><p>A la suite du DCQ, la Responsable du cabinet, Brigitte Gnoumou a soutenu qu\u2019ind\u00e9pendamment du certificat, la qualit\u00e9 du service devra se faire sentir au niveau des clients et aussi des travailleurs\u2026 <em>\u00ab\u00a0c\u2019est la volont\u00e9 du Directeur g\u00e9n\u00e9ral, son engagement qui fera\u00a0 marcher les choses\u00a0\u00bb, <\/em>mart\u00e8le-t-elle. Sa collaboratrice, Dr F\u00e9licit\u00e9 Nana a expliqu\u00e9 la d\u00e9marche aux participants. Il s\u2019agit d\u2019\u00e9valuer les diff\u00e9rents processus, s\u2019accorder et ressortir les constats, etc. Pour ce faire, elle a demand\u00e9 aux acteurs d\u2019\u00eatre coop\u00e9ratifs.<\/p><p>Apr\u00e8s trois (03) jours de travaux intenses, faits d\u2019interview, d\u2019exploitation de documents, de travaux de groupe, etc., le cabinet CISM a\u00a0 pr\u00e9sent\u00e9 son rapport \u00e0 chaud \u00e0 l\u2019occasion de la r\u00e9union de cl\u00f4ture intervenue dans la soir\u00e9e du lundi 20 f\u00e9vrier 2023. C\u2019\u00e9tait en pr\u00e9sence du Directeur g\u00e9n\u00e9ral, des directeurs centraux et des acteurs du SMQ.<\/p><p>Dr F\u00e9licit\u00e9 Nana a pr\u00e9sent\u00e9 le r\u00e9sum\u00e9 des travaux en indexant les points forts et les points \u00e0 am\u00e9liorer de chaque processus. Des propositions ont \u00e9t\u00e9 \u00e9galement faites en r\u00e9f\u00e9rence aux exigences de la norme ISO 9001. Un plan d\u2019actions et de recommandations pour l\u2019impl\u00e9mentation du SMQ sera \u00e9labor\u00e9 et transmis par le cabinet CISM afin de combler les \u00e9carts et r\u00e9pondre aux exigences de la norme.<\/p><p>Avant de clore la r\u00e9union, le Directeur g\u00e9n\u00e9ral, Djibril To\u00e9 dit attendre le rapport final pour son exploitation.\u00a0 <em>\u00ab\u00a0Nous sommes conscients que nous avons des faiblesses pour lesquelles il va falloir y rem\u00e9dier\u00a0\u00bb, <\/em>dit-il. Par ailleurs, il a invit\u00e9 les travailleurs chacun \u00e0 son niveau \u00e0 s\u2019impliquer pour la mise en \u0153uvre du contenu du rapport qui sera livr\u00e9.<\/p><p>En rappel, la d\u00e9marche qualit\u00e9 est en impl\u00e9mentation \u00e0 la CNSS depuis plusieurs ann\u00e9es. En f\u00e9vrier 2012, la CNSS s\u2019est dot\u00e9e d\u2019une politique qualit\u00e9. Mais avant, elle a men\u00e9 plusieurs activit\u00e9s qui lui ont valu de nombreux prix dans le cadre des cercles de qualit\u00e9.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-exad-particle-enable=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-ed5b474 elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-parallax-effect-no exad-background-color-change-no exad-glass-effect-no exad-sticky-section-no\" data-id=\"ed5b474\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-ea0e1ea exad-glass-effect-no exad-sticky-section-no\" data-id=\"ea0e1ea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5792b65 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"5792b65\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"300\" src=\"http:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/Brigitte-Gnoumou-Responsable-du-cabinet-CISM-300x300.png\" class=\"attachment-thumbnail size-thumbnail wp-image-8164\" alt=\"\" srcset=\"http:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/Brigitte-Gnoumou-Responsable-du-cabinet-CISM-300x300.png 300w, http:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/Brigitte-Gnoumou-Responsable-du-cabinet-CISM-100x100.png 100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-64f38b7 exad-glass-effect-no exad-sticky-section-no\" data-id=\"64f38b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90053c3 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"90053c3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"http:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/M.-Dieudonne-Kabore-Directeur-de-la-communication-et-de-la-qualite-300x300.jpg\" class=\"attachment-thumbnail size-thumbnail wp-image-8166\" alt=\"\" srcset=\"http:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/M.-Dieudonne-Kabore-Directeur-de-la-communication-et-de-la-qualite-300x300.jpg 300w, http:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/M.-Dieudonne-Kabore-Directeur-de-la-communication-et-de-la-qualite-100x100.jpg 100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-5cb88f9 exad-glass-effect-no exad-sticky-section-no\" data-id=\"5cb88f9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3b83a7 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"f3b83a7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"http:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/Djibril-Toe-Directeur-general-300x300.jpg\" class=\"attachment-thumbnail size-thumbnail wp-image-8165\" alt=\"\" srcset=\"http:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/Djibril-Toe-Directeur-general-300x300.jpg 300w, http:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/Djibril-Toe-Directeur-general-100x100.jpg 100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-9d8567c exad-glass-effect-no exad-sticky-section-no\" data-id=\"9d8567c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d46f0bb exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"d46f0bb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1105\" height=\"437\" src=\"http:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/Photo-de-famille-de-la-reunion-de-cloture.jpg\" class=\"attachment-medium size-medium wp-image-8167\" alt=\"\" srcset=\"http:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/Photo-de-famille-de-la-reunion-de-cloture.jpg 1105w, http:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/Photo-de-famille-de-la-reunion-de-cloture-600x237.jpg 600w\" sizes=\"(max-width: 1105px) 100vw, 1105px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div>","protected":false},"excerpt":{"rendered":"<p>Suite \u00e0 un avis \u00e0 manifestation d\u2019int\u00e9r\u00eat pour la s\u00e9lection d\u2019un consultant en vue de l\u2019audit d\u2019\u00e9valuation du Syst\u00e8me de management de la qualit\u00e9, le cabinet Certification Internationale des Syst\u00e8mes de Management (CISM) qui a \u00e9t\u00e9 retenu, a rencontr\u00e9 le jeudi 16 f\u00e9vrier 2023 les pilotes et co-pilotes de processus. Lorem ipsum dolor sit amet, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":8155,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"pgc_meta":"","footnotes":""},"categories":[31],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Audit syst\u00e8me de management de la qualit\u00e9 : Un diagnostic pour une meilleure qualit\u00e9 des services - CNSS BF<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cnssbf.org\/?p=8154\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Audit syst\u00e8me de management de la qualit\u00e9 : Un diagnostic pour une meilleure qualit\u00e9 des services - CNSS BF\" \/>\n<meta property=\"og:description\" content=\"Suite \u00e0 un avis \u00e0 manifestation d\u2019int\u00e9r\u00eat pour la s\u00e9lection d\u2019un consultant en vue de l\u2019audit d\u2019\u00e9valuation du Syst\u00e8me de management de la qualit\u00e9, le cabinet Certification Internationale des Syst\u00e8mes de Management (CISM) qui a \u00e9t\u00e9 retenu, a rencontr\u00e9 le jeudi 16 f\u00e9vrier 2023 les pilotes et co-pilotes de processus. Lorem ipsum dolor sit amet, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cnssbf.org\/?p=8154\" \/>\n<meta property=\"og:site_name\" content=\"CNSS BF\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-15T09:44:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-15T09:55:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/Photo-de-famille-a-louverture-des-travaux.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1114\" \/>\n\t<meta property=\"og:image:height\" content=\"323\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin1\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin1\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/cnssbf.org\/?p=8154#article\",\"isPartOf\":{\"@id\":\"https:\/\/cnssbf.org\/?p=8154\"},\"author\":{\"name\":\"admin1\",\"@id\":\"https:\/\/cnssbf.org\/#\/schema\/person\/0c1eb8c14a12dcf29a79166c4029b20f\"},\"headline\":\"Audit syst\u00e8me de management de la qualit\u00e9 : Un diagnostic pour une meilleure qualit\u00e9 des services\",\"datePublished\":\"2024-01-15T09:44:29+00:00\",\"dateModified\":\"2024-01-15T09:55:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/cnssbf.org\/?p=8154\"},\"wordCount\":786,\"publisher\":{\"@id\":\"https:\/\/cnssbf.org\/#organization\"},\"articleSection\":[\"Actualit\u00e9s\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cnssbf.org\/?p=8154\",\"url\":\"https:\/\/cnssbf.org\/?p=8154\",\"name\":\"Audit syst\u00e8me de management de la qualit\u00e9 : Un diagnostic pour une meilleure qualit\u00e9 des services - CNSS BF\",\"isPartOf\":{\"@id\":\"https:\/\/cnssbf.org\/#website\"},\"datePublished\":\"2024-01-15T09:44:29+00:00\",\"dateModified\":\"2024-01-15T09:55:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/cnssbf.org\/?p=8154#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/cnssbf.org\/?p=8154\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/cnssbf.org\/?p=8154#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/cnssbf.org\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Audit syst\u00e8me de management de la qualit\u00e9 : Un diagnostic pour une meilleure qualit\u00e9 des services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/cnssbf.org\/#website\",\"url\":\"https:\/\/cnssbf.org\/\",\"name\":\"CNSS BF\",\"description\":\"Les vertus de la solidarit\u00e9\",\"publisher\":{\"@id\":\"https:\/\/cnssbf.org\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/cnssbf.org\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/cnssbf.org\/#organization\",\"name\":\"CNSS BF\",\"url\":\"https:\/\/cnssbf.org\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/cnssbf.org\/#\/schema\/logo\/image\/\",\"url\":\"http:\/\/cnssbf.org\/wp-content\/uploads\/2023\/12\/cropped-cropped-Logo-CNSS_new_SAP-1.png\",\"contentUrl\":\"http:\/\/cnssbf.org\/wp-content\/uploads\/2023\/12\/cropped-cropped-Logo-CNSS_new_SAP-1.png\",\"width\":461,\"height\":143,\"caption\":\"CNSS BF\"},\"image\":{\"@id\":\"https:\/\/cnssbf.org\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/cnssbf.org\/#\/schema\/person\/0c1eb8c14a12dcf29a79166c4029b20f\",\"name\":\"admin1\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/cnssbf.org\/#\/schema\/person\/image\/\",\"url\":\"http:\/\/cnssbf.org\/wp-content\/litespeed\/avatar\/a9a6d69d6fdaf26b134b611680cc4b0a.jpg?ver=1778127309\",\"contentUrl\":\"http:\/\/cnssbf.org\/wp-content\/litespeed\/avatar\/a9a6d69d6fdaf26b134b611680cc4b0a.jpg?ver=1778127309\",\"caption\":\"admin1\"},\"url\":\"http:\/\/cnssbf.org\/?author=2\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Audit syst\u00e8me de management de la qualit\u00e9 : Un diagnostic pour une meilleure qualit\u00e9 des services - CNSS BF","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/cnssbf.org\/?p=8154","og_locale":"fr_FR","og_type":"article","og_title":"Audit syst\u00e8me de management de la qualit\u00e9 : Un diagnostic pour une meilleure qualit\u00e9 des services - CNSS BF","og_description":"Suite \u00e0 un avis \u00e0 manifestation d\u2019int\u00e9r\u00eat pour la s\u00e9lection d\u2019un consultant en vue de l\u2019audit d\u2019\u00e9valuation du Syst\u00e8me de management de la qualit\u00e9, le cabinet Certification Internationale des Syst\u00e8mes de Management (CISM) qui a \u00e9t\u00e9 retenu, a rencontr\u00e9 le jeudi 16 f\u00e9vrier 2023 les pilotes et co-pilotes de processus. Lorem ipsum dolor sit amet, [&hellip;]","og_url":"https:\/\/cnssbf.org\/?p=8154","og_site_name":"CNSS BF","article_published_time":"2024-01-15T09:44:29+00:00","article_modified_time":"2024-01-15T09:55:14+00:00","og_image":[{"width":1114,"height":323,"url":"https:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/Photo-de-famille-a-louverture-des-travaux.jpg","type":"image\/jpeg"}],"author":"admin1","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"admin1","Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/cnssbf.org\/?p=8154#article","isPartOf":{"@id":"https:\/\/cnssbf.org\/?p=8154"},"author":{"name":"admin1","@id":"https:\/\/cnssbf.org\/#\/schema\/person\/0c1eb8c14a12dcf29a79166c4029b20f"},"headline":"Audit syst\u00e8me de management de la qualit\u00e9 : Un diagnostic pour une meilleure qualit\u00e9 des services","datePublished":"2024-01-15T09:44:29+00:00","dateModified":"2024-01-15T09:55:14+00:00","mainEntityOfPage":{"@id":"https:\/\/cnssbf.org\/?p=8154"},"wordCount":786,"publisher":{"@id":"https:\/\/cnssbf.org\/#organization"},"articleSection":["Actualit\u00e9s"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/cnssbf.org\/?p=8154","url":"https:\/\/cnssbf.org\/?p=8154","name":"Audit syst\u00e8me de management de la qualit\u00e9 : Un diagnostic pour une meilleure qualit\u00e9 des services - CNSS BF","isPartOf":{"@id":"https:\/\/cnssbf.org\/#website"},"datePublished":"2024-01-15T09:44:29+00:00","dateModified":"2024-01-15T09:55:14+00:00","breadcrumb":{"@id":"https:\/\/cnssbf.org\/?p=8154#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cnssbf.org\/?p=8154"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/cnssbf.org\/?p=8154#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/cnssbf.org\/"},{"@type":"ListItem","position":2,"name":"Audit syst\u00e8me de management de la qualit\u00e9 : Un diagnostic pour une meilleure qualit\u00e9 des services"}]},{"@type":"WebSite","@id":"https:\/\/cnssbf.org\/#website","url":"https:\/\/cnssbf.org\/","name":"CNSS BF","description":"Les vertus de la solidarit\u00e9","publisher":{"@id":"https:\/\/cnssbf.org\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cnssbf.org\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/cnssbf.org\/#organization","name":"CNSS BF","url":"https:\/\/cnssbf.org\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/cnssbf.org\/#\/schema\/logo\/image\/","url":"http:\/\/cnssbf.org\/wp-content\/uploads\/2023\/12\/cropped-cropped-Logo-CNSS_new_SAP-1.png","contentUrl":"http:\/\/cnssbf.org\/wp-content\/uploads\/2023\/12\/cropped-cropped-Logo-CNSS_new_SAP-1.png","width":461,"height":143,"caption":"CNSS BF"},"image":{"@id":"https:\/\/cnssbf.org\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/cnssbf.org\/#\/schema\/person\/0c1eb8c14a12dcf29a79166c4029b20f","name":"admin1","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/cnssbf.org\/#\/schema\/person\/image\/","url":"http:\/\/cnssbf.org\/wp-content\/litespeed\/avatar\/a9a6d69d6fdaf26b134b611680cc4b0a.jpg?ver=1778127309","contentUrl":"http:\/\/cnssbf.org\/wp-content\/litespeed\/avatar\/a9a6d69d6fdaf26b134b611680cc4b0a.jpg?ver=1778127309","caption":"admin1"},"url":"http:\/\/cnssbf.org\/?author=2"}]}},"jetpack_featured_media_url":"http:\/\/cnssbf.org\/wp-content\/uploads\/2024\/01\/Photo-de-famille-a-louverture-des-travaux.jpg","_links":{"self":[{"href":"http:\/\/cnssbf.org\/index.php?rest_route=\/wp\/v2\/posts\/8154"}],"collection":[{"href":"http:\/\/cnssbf.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/cnssbf.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/cnssbf.org\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/cnssbf.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8154"}],"version-history":[{"count":0,"href":"http:\/\/cnssbf.org\/index.php?rest_route=\/wp\/v2\/posts\/8154\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/cnssbf.org\/index.php?rest_route=\/wp\/v2\/media\/8155"}],"wp:attachment":[{"href":"http:\/\/cnssbf.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8154"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/cnssbf.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=8154"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/cnssbf.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=8154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}