{"id":11503,"date":"2026-04-18T03:27:20","date_gmt":"2026-04-18T03:27:20","guid":{"rendered":"https:\/\/cnssbf.org\/?p=11503"},"modified":"2026-04-18T03:30:38","modified_gmt":"2026-04-18T03:30:38","slug":"systeme-de-management-de-la-qualite-la-caisse-nationale-de-securite-sociale-en-marche-vers-la-certification-iso-9001","status":"publish","type":"post","link":"https:\/\/cnssbf.org\/?p=11503","title":{"rendered":"Syst\u00e8me de management de la qualit\u00e9 : la Caisse nationale de s\u00e9curit\u00e9 sociale en marche vers la certification ISO 9001"},"content":{"rendered":"\t\t
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La Caisse Nationale de S\u00e9curit\u00e9 Sociale (CNSS) a franchi une \u00e9tape d\u00e9cisive dans sa qu\u00eate d\u2019excellence. Le mardi 31 mars 2026, elle a proc\u00e9d\u00e9 au lancement officiel des activit\u00e9s de certification de son Syst\u00e8me de Management de la Qualit\u00e9 (SMQ) \u00e0 Ouagadougou. Pour cette phase, le p\u00e9rim\u00e8tre retenu concerne la Direction R\u00e9gionale de Ouagadougou, appel\u00e9e \u00e0 jouer un r\u00f4le pilote dans cette d\u00e9marche structurante.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Engag\u00e9e depuis plus d\u2019une d\u00e9cennie dans une dynamique d\u2019am\u00e9lioration continue, la CNSS donne ainsi une nouvelle impulsion \u00e0 sa politique qualit\u00e9. Cette initiative s\u2019inscrit pleinement dans le Plan strat\u00e9gique 2024-2033, qui fait de la performance, de la modernisation des services et de la satisfaction des usagers des priorit\u00e9s majeures.<\/p>

\u200eDans son allocution, le Directeur g\u00e9n\u00e9ral, Dr Herman Yacouba Nacambo, a rappel\u00e9 les enjeux de cette transformation : \u00ab Nous \u00e9voluons dans un environnement de plus en plus exigeant. Les attentes des assur\u00e9s sociaux, des employeurs et de nos partenaires institutionnels sont \u00e9lev\u00e9es. \u00bb Il a \u00e9galement soulign\u00e9 que cette d\u00e9marche r\u00e9pond aux exigences de bonne gouvernance, en coh\u00e9rence avec la recommandation n\u00b010 du Code des bonnes pratiques des soci\u00e9t\u00e9s d\u2019\u00c9tat, adopt\u00e9e en juin 2022.<\/p>

\u200eLe processus de certification, conduit avec l\u2019appui technique de l\u2019Association Burkinab\u00e8 pour le Management de la Qualit\u00e9 (ABMAQ), s\u2019\u00e9tendra sur 18 mois et comprendra 16 \u00e9tapes cl\u00e9s, dont 11 pr\u00e9vues pour l\u2019ann\u00e9e 2026. Cette structuration normalis\u00e9e vise \u00e0 garantir une mise en \u0153uvre rigoureuse et progressive du syst\u00e8me qualit\u00e9.<\/p>

\u200eRepr\u00e9sentant l\u2019ABMAQ, M. Lassan\u00e9 Ou\u00e9draogo a salu\u00e9 l\u2019engagement de la CNSS : \u00ab En s\u2019engageant dans ce processus, la CNSS r\u00e9affirme sa volont\u00e9 de renforcer son organisation, d\u2019am\u00e9liorer durablement la qualit\u00e9 de ses prestations et de mieux satisfaire ses usagers. \u00bb. Il a, par ailleurs, insist\u00e9 sur le fait que la certification ne constitue pas une finalit\u00e9, mais s\u2019inscrit dans une logique de gouvernance ax\u00e9e sur la performance, la ma\u00eetrise des processus et l\u2019am\u00e9lioration continue.<\/p>

\u200ePour le Directeur g\u00e9n\u00e9ral, la r\u00e9ussite de cette d\u00e9marche repose avant tout sur l\u2019implication collective : \u00ab Chaque agent a un r\u00f4le \u00e0 jouer, et doit s\u2019y engager pleinement \u00bb. Le choix de la Direction R\u00e9gionale de Ouagadougou comme site de certification est strat\u00e9gique. Elle a vocation \u00e0 servir de mod\u00e8le de r\u00e9f\u00e9rence, en vue d\u2019une extension progressive de la certification \u00e0 l\u2019ensemble des structures de la CNSS.<\/p>

\u200eDr Nacambo a invit\u00e9 l\u2019ensemble du personnel \u00e0 s\u2019approprier cette dynamique et \u00e0 contribuer activement \u00e0 son succ\u00e8s : \u00ab Gr\u00e2ce \u00e0 notre engagement collectif et \u00e0 l\u2019accompagnement de notre partenaire technique, la CNSS franchira avec succ\u00e8s cette nouvelle \u00e9tape vers l\u2019excellence. \u00bb<\/p>

\u200e\u00c0 travers cette initiative, la CNSS confirme sa volont\u00e9 de se positionner comme une institution moderne, performante et r\u00e9solument tourn\u00e9e vers la satisfaction de ses assur\u00e9s.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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La Caisse Nationale de S\u00e9curit\u00e9 Sociale (CNSS) a franchi une \u00e9tape d\u00e9cisive dans sa qu\u00eate d\u2019excellence. Le mardi 31 mars 2026, elle a proc\u00e9d\u00e9 au lancement officiel des activit\u00e9s de certification de son Syst\u00e8me de Management de la Qualit\u00e9 (SMQ) \u00e0 Ouagadougou. Pour cette phase, le p\u00e9rim\u00e8tre retenu concerne la Direction R\u00e9gionale de Ouagadougou, appel\u00e9e […]<\/p>\n","protected":false},"author":2,"featured_media":11504,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"pgc_meta":"","footnotes":""},"categories":[31],"tags":[],"yoast_head":"\nSyst\u00e8me de management de la qualit\u00e9 : la Caisse nationale de s\u00e9curit\u00e9 sociale en marche vers la certification ISO 9001 - CNSS BF<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cnssbf.org\/?p=11503\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Syst\u00e8me de management de la qualit\u00e9 : la Caisse nationale de s\u00e9curit\u00e9 sociale en marche vers la certification ISO 9001 - CNSS BF\" \/>\n<meta property=\"og:description\" content=\"La Caisse Nationale de S\u00e9curit\u00e9 Sociale (CNSS) a franchi une \u00e9tape d\u00e9cisive dans sa qu\u00eate d\u2019excellence. Le mardi 31 mars 2026, elle a proc\u00e9d\u00e9 au lancement officiel des activit\u00e9s de certification de son Syst\u00e8me de Management de la Qualit\u00e9 (SMQ) \u00e0 Ouagadougou. 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